ControlTech East Africa (“we”, “our”, “us”) operates the Track3 Fleet Manager mobile application (“the App”).
This Privacy Policy explains how we collect, use, store, and share information when you use the App.
By using the App, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Device & App Information
- Device ID
- App version
- Device model, operating system, and network information
- Crash logs and performance data
1.2 Location Data (If enabled)
- The App may collect GPS location data from devices assigned to vehicles or users, for fleet-tracking purposes.
- Location data is collected only when required for operational tracking features.
1.3 Account Information
- Name, email, phone number (for login and communication)
- Company/organization details
1.4 Usage Data
- Navigation events (buttons clicked, screens viewed)
- Activity logs for system security and audits
2. How We Use Your Information
We use the collected information to:
- Provide real-time fleet tracking and operational services
- Improve app functionality and user experience
- Maintain security and prevent fraud
- Provide customer support
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell user data.
Information may be shared only with:
- Service providers who support App hosting, analytics, or communication
- Authorities when required by law
- Internal teams for support and operational management
All third-party partners are required to keep information confidential and compliant with applicable regulations.
4. Data Storage & Security
- Data is stored securely on encrypted servers
- Access is restricted to authorized personnel
- We implement security measures to protect data from unauthorized access, alteration, or loss
5. Your Rights
Users may:
- Request access to their personal data
- Request correction or deletion of their data
- Withdraw consent for data processing (may limit App functionality)
Requests may be sent to: info@controltech-ea.com
6. Children
The App is not intended for children under 18, and we do not knowingly collect data from minors.
7. Third-Party Services
The App may use third-party tools (e.g., Google Maps, Firebase).
These services have their own privacy policies, which users should review.
8. Changes to This Policy
We may update this Policy occasionally.
Updates will be posted on this page with a new “Last updated” date.
9. Contact Us
For questions or concerns, contact us at:
ControlTech East Africa
Email: info@controltech-ea.com
Website: www.controltech-ea.com