About the Role
- Key Responsibilities:
Serve as the main point of contact for customer inquiries, complaints, and technical support.
Manage support tickets, troubleshooting, and SIM card activations.
Coordinate with the HQ customer success team to analyse customer reports, then present these reports and offer actionable insights.
Conduct client visits, training sessions, and introduce new products.
Collaborate with technicians to ensure seamless service delivery.
Align with Kenya HQ on standards, policies and processes to ensure efficiency and consistency.
Requirements
Qualifications & Skills
Minimum Diploma in Computer Science, Business Administration, IT, or a related field (Degree in Business Information & Technology preferred).
3 + Experience Years in IT customer support preferably in automative industry.
Strong technical aptitude with experience in customer or technical support.
Excellent communication and presentation skills
Excellent problem-solving skills.
Knowledge of computer software and office systems.
How to apply
Ready to make an impact? Apply now via the email: hr@controltech-ea.com or via the website www.controltech-ea.com
Reports to: Regional Technical Manager
Closing Date: 17TH MAY2025
About Controltech
ControlTech is a leading provider of telematics solutions in East Africa, offering fleet management, fuel & asset management, and vehicle tracking services. We are committed to delivering innovation, reliability, and customer satisfaction through cutting-edge technology.
Our Mission
"We deliver innovative telematics and IoT solutions that transform complex data into actionable insights. Our goal is to empower clients to enhance their operational efficiency, productivity, and safety, while also boosting security and profitability. By harnessing the power of advanced analytics, we enable smarter decisions that drive success in an interconnected world."